Job Description

Network Operations & Support

Support and maintain corporate and field network environments across:

• Railroad offices, terminals, shops, and yards
• Remote and mobile locations supporting rail operations

Troubleshoot and resolve network connectivity issues impacting operational systems, dispatching, safety, and business functions.

Serve as an escalation point for complex network incidents and outages.

Cisco ISE & Network Access Control

Administer and support Cisco ISE for:

• User and device authentication (RADIUS/TACACS+)
• Wired and wireless access control
• Integration with Active Directory and security policies

Troubleshoot access issues affecting office staff, field devices, and railroad operational systems.

Cisco Umbrella & Network Security

Manage Cisco Umbrella DNS-layer security policies to protect users and devices from malicious or unauthorized internet activity.

Work with the Security team to:

• Review alerts and reports
• Adjust policies to balance security with railroad operational needs

Support roaming users and remote locations using Umbrella-based protection.

Fiber & Physical Network Infrastructure

Support and coordinate fiber and structured cabling infrastructure across railroad facilities, including:

• MDF/IDF closets at yards, terminals, and offices
• Patch panels, switches, cabling documentation, and labeling

Coordinate with contractors and vendors for fiber installs, repairs, and testing.

Ensure facilities meet basic network standards for uptime and safety.

Azure & Hybrid Connectivity

Support networking components related to Azure-hosted applications and services, including:

• Site-to-site VPNs
• Secure connectivity between on-prem locations and Azure

Assist with troubleshooting connectivity issues affecting cloud-based railroad systems.

Cradlepoint & Cellular Connectivity

Deploy, configure, and support Cradlepoint LTE/5G devices used for:

• Remote sites
• Temporary locations
• Backup connectivity for critical railroad operations

Monitor connectivity, performance, and reliability of cellular network solutions.

Vendor Support & Cisco SmartNet

Manage vendor relationships and support cases for network equipment.

Open and coordinate Cisco SmartNet tickets, hardware replacements (RMA), and support escalations.

Assist with hardware lifecycle planning and refresh coordination.

Documentation & Standards

Maintain clear, practical documentation including:

• Network diagrams
• IP address tracking
• Site connectivity details
• Basic troubleshooting and support procedures

Follow and contribute to change management practices to minimize operational risk.

Collaboration & Leadership

Work closely with:

• IT Infrastructure
• Cybersecurity
• Field Operations
• Railroad leadership and site contacts

Mentor junior team members and provide guidance on standard network practices.

Communicate clearly during outages or changes that impact railroad operations.

Required Qualifications

• 10+ years of experience supporting enterprise network environments.
• Hands-on experience with:
  • Cisco ISE
  • Cisco Umbrella
  • Cisco SmartNet support processes
  • Fiber and wired network infrastructure
  • Azure networking (basic to intermediate)
  • Cradlepoint or cellular WAN devices
• Strong troubleshooting skills in real-world operational environments.
• Ability to support business-critical systems where uptime and safety are priorities.
• Comfortable working with vendors, contractors, and internal teams.

Preferred Qualifications

• Experience supporting industrial, transportation, railroad, or field operations environments.
• Cisco and/or Azure certifications (or equivalent experience).
• Familiarity with:
  • Remote site networking
  • Backup and failover connectivity
  • ITIL or structured IT support practices

Key Traits for Success at R.J. Corman

• Practical, solutions-oriented mindset
• Strong sense of ownership and reliability
• Able to balance security with operational needs
• Clear communicator with technical and non-technical users
• Comfortable working in both office and railroad field environments
• Able to travel as needed

Benefits

R.J. Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J. Corman offers the following benefits:

Full-Time Team Members:

• Immediate Eligibility Starting Day One of Employment:
  • Veteran's Day is a Paid Holiday for US Veterans
  • Medical, Dental, Vision Insurance
  • PTO (Paid Time Off) Accrual
  • 8 Paid Holidays Per Year
  • Voluntary Supplemental Life Insurance
  • Voluntary Short and Long-Term Disability
  • Voluntary Accident Insurance
• FSA and HSA Options
• 401K Employer Match
• Paid Maternity Leave
• Group Life Insurance

All Team Members:

• 401K Retirement Savings Plan
• Referral Bonuses
• Employee Discounts from Various Suppliers
• Employee Assistance Program
• Annual Boot Voucher
• Company Provided PPE
• Prescription Safety Glasses Allowance

R. J. Corman Railroad is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug-free workplace. R. J. Corman performs pre-employment criminal background checks and substance abuse testing, which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R. J. Corman a safe and drug-free company.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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